Terms and Conditions

1. The equipment sold by netVOICE communications is intended for use by professionals familiar both with the equipment and with the issues related to setting up networking equipment. Buyers are advised to make themselves familiar with the detailed specifications for the products ordered to ensure they meet desired requirements and that buyers know how to install and configure the products they intend to purchase. Some vendors (notably, Digium) provide some free support to assist with the installation of their products. Unfortunately owing to the very competitive nature of hardware sales and low margins we are unable to provide free technical support for manufacturers' products. NetVOICE communications is experienced with all the products we sell and can provide consulting assistance at our standard rates upon request.
2. NetVOICE communications is a Canadian Warranty Depot for all equipment it sells, but customers must contact netVOICE *prior* to returning any equipment for warranty exchange to obtain detailed instructions, shipping address, and RMA number. Equipment that is returned to our shipping location (instead of our warranty/product return facility) or shipped without an RMA number will be refused.
3. Equipment returned for refund must either be in resalable condition or qualify for warranty replacement and must be returned within 15 days. There is a 15% restocking charge for equipment returns.
4. The shipping costs listed by our shopping cart may include a handling fee.
5. Our online shopping cart system will produce an order summary which details the costs of all the items ordered and the cost of shipping and handling. A printed version of this document will be attached to your order. This is the only invoice provided. If another invoice or special documentation is requested, there will be a charge for staff time needed to provide it.
6. NetVOICE communications normally only ships to Canadian addresses. Orders for shipping addresses outside of Canada require advance approval and prepayment by wire transfer or bank draft drawn on a Canadian or US bank. We advise enquirers to seek local suppliers in their countries.
7. NetVOICE communications reserves the right to refuse orders. Submission of an order through our online shopping cart does not represent acceptance of the order by netVOICE communications.
8. Quantity discounts are available for some product lines for quantities of ten or more. Please contact netVOICE communications for a quotation.
9. Orders placed through our online shopping cart system may not be cancelled by the customer unless we are unable to accept and ship the order within one week of order. Orders cancelled after shipping will incur a 15% restocking charge plus the cost of shipping and returning the product(s). Orders cancelled before shipping will incur a 5% or $10 cancellation charge (whichever is greater).
10. While we will endeavour to ship all orders received by 5pm Eastern Time the same day, we cannot guarantee shipping or delivery dates, regardless of the shipping method specified when the product has been ordered.
11. While netVOICE communications endeavours to provide accurate information on its website including but not limited to pricing, specifications, product availability, and predicted product delivery dates, we cannot be liable for errors or omissions.
12. Prices and conditions subject to change without advance notice.